Gallery Furniture

1. Left voicemail; waiting for return call. (Sorry, not 100 symbols.Oh, I cant Proceed untilheh, 100!)

Admit Im not In TX now as a cstr. but thought someone would have responded to my phone inquiry re: waterbeds/their modern equivalent by now. Thats all. Have a good day.

Need the motor i ordered or a refund if your not going to let me know anything. I don't need more letters or symbols to say what I need to say. What happened to the motor I ordered???,

Warning Gallery writes their own reviews then sends you a copy with a fake IP address. Finance program is a rip off.. salesman or cashier never tells you there is no returns and no refunds First and last time shopper at Gallery Furniture

Placed the order in April. August 17th I received an ema saying 4 weeks until delivery. Yesterday I received an email saying four more weeks really? What is going on??????

I purchased some beautiful furniture from Fayette Furniture Gallery on S kibo Rd. The furniture was delivered just as promised. When I went into the store I was greeted by the sales manager and was given the upmost respect in helping and assisting me .I would recommend this store to anyone, also the store was very neat and organized. I will shop with them again.

We personally purchased several items in the store and since they told us they where very busy that day and the following day we where going to be contacted. We travel a lot so several months went by and when we tried to call to see why we had not received the call to go an pick up the items. we where told the they had been picked up a week after we bought them. We requested to see the pick up info since we where out of the country then. they said they could not do anything owner was careless about this issue. its so sad to see an organization like this steal from its customers. .

I purchased a bunk bedroom set for three-year-old toddler and we had several issues. Where to begin. First, the sales guy informed us that we would have to purchase a mattress for a trundle bed mattress, so we went to Sam's Club before purchasing the furniture and we bought a twin size. We get to GF and the sales guy says, no you need a full size for the trundle, I am certain. Back to Sams Club we go and we exchanged the twin for a full mattress. Since we do not have a pick up truck, we had everything placed on hold at the front of the store so my parents can pick it up later that evening and we had to purchase three mattresses in total, so this was not a cheap proposition. The next day the furniture was delivered and guess what? The trundle mattress comes with the beds out and it was a twin size like we originally had thought! Therefore, we had to make a third trip back to the mattress store to return a certain address. Additionally, I had already ordered all sorts of bedding in the wrong sizes. The correct sizes for the mattresses for my sons bunk bed are: twin, full and twin trundle. What's your say I called the store and complained and somehow I got patched into mattress Mac, I was astounded to find that he was not what you see on TV. I told him that we purchased our furniture for all he did for the city of Houston during hurricane Harvey, I didn't get a simple thank you for being a first time customer or any ounce of gratitude. He then proceeded to ask me what do you want me to do m what's your say I called the store and complained and somehow I got patched into mattress Mac, I was astounded to find that he was not what you see on TV. I told him that we purchased our furniture for all he did for the city of Houston during hurricane Harvey, I didn't get a simple thank you for being a first time customer or any ounce of gratitude. He then proceeded to ask me what do you want me to do? He did agree that it was a nightmare and that the sales guy was a complete moron for making such a mistake and I said well how we know the quality of the mattress on the trundle bed, we would've just purchased the storage drawers which were $200 cheaper and so he gave me a $200 refund towards my $2800 purchase and this excludes the $700 I purchased at Sam's Club for the mattresses. Of course, I was appreciative that I got something back from activation and keep in mind, I am heavily pregnant and cannot lift things, so this is quite a burden for my husband. Finally my second and last astounding issue was that the sales guy told me and my husband that they would move furniture for us out of the former nursery into the new nursery and they have this printed on the ticket. They actually listed what furniture would be moved. Huge mistake! We come to find out if they damaged our crib, our dresser and our hutch during reassembly. The three furniture pieces cost about $2500 and they claim no responsibility. Once discovered, I called the store and the lady that answered the phone had extreme empathy for our situation and said that the sales manager of the store Lloyd would give us a call back. Days went by and I left a message after message with no return call. fortunately, I had his cell phone number from the mattress debacle and I gave him a call and he acted like I was some second-class citizen treated me like complete crap. He was so unbelievably rude and unappreciative of my business and I told him how would you feel if this was your experience as a first time customer? He said we've been through everything and I have nothing further to say to you and we moved your furniture and reassembled it as a courtesy and it is not our fault. I said well your sales guy should not be promising customers that the $200 delivery fee comes with moving furniture, that's deception. He admitted that the sales guy should not have been promising this to make a sale, and he said he would speak to Mack about the issue. Today Lloyd called me back and left a message asking for me to return his call. I called him back and he acted like I was some stranger on the street and had no idea why I was crying and he said we discussed everything. I reminded him that he called me and left a message. We proceeded to get it into a very verbal disagreement and he told me that I bought cheap furniture and what do I expect out of a trundle mattress and we already giving you $200 back toward your purchase? I told him that he has no conscience if you are stocking poor quality furniture in your store. Also, I like interject that I disagree that this is bull quality furniture, who spends $2800 plus $700 and mattresses for three-year-old? I asked him if he would spend that kind of money on a timer and had no response. Then he was super dismissive of me and said ma'am we're through here, there's nothing left to say. I pointed out to him as a first time customer this was the most appalling customer service experience I have ever encountered. I told him the place that we purchased our crib from, Babies First could run circles around them in the service department. I thought that I said that I purchased my baby furniture 3 1/2 years ago and they still act like I'm her neighbor down the street and I said I Purchased nearly $3000 with the furniture from you three weeks ago and you act like I am your worst enemy. Their furniture might be made in America, but their customer service isn't. I have never seen such deceitful and dishonest people in my life, if you're reading this, beware, you have been warned about Gallery furniture! They are sheep in wolves clothing. I will never step foot in a single store of theirs again.

I spent $8000.00 on 2 sofas thinking it would last thru my retirement years but from the first. Month. Has had more touch ups than I can count, 1 arm and a couple of cushion covers replaced They dont care how mad I am. I have worked in customer service till I retired just before I bought this and we didnt treat people like this.

i purchased a house full of furniture at Gallery 45 north. The 1st. dresser had to be replaced because it came apart at the stables on the back side. i was charged a delivery charge twice. One for the bad dresser and one for the replacement. Also the foot board on the king size bed broke apart on the wood at the connection the metal dinning room table and chairs revealed broken welds and can't be used. i called Gallery for a replacement or repair and was told no. I will not go back to Gallery, (unhappy customer} because of poor quail y. Wish that this could have been resolved or fixed. I never ask for a refund but had a right to do so.